Logistics Policy
This Logistics Policy outlines the shipping and delivery processes for Moira Palace-crystal products sold in Brazil and the United States. By purchasing from our site, you agree to the terms outlined below.
Shipping Destinations
We currently ship to all regions within Brazil and the United States.
Processing Time
Orders are processed within 1-3 business days. You will receive a notification once your order has been shipped.
Shipping Methods and Delivery Times
United States:
Standard Shipping: 5-7 business days
Express Shipping: 2-3 business days
Brazil:
Standard Shipping: 7-15 business days
Express Shipping: 3-7 business days
Delivery times may vary based on the destination and customs processing times. Please note that business days do not include weekends or public holidays.
Shipping Costs
Shipping costs are calculated at checkout based on the shipping method and destination. We offer free standard shipping on orders over a certain amount. Check our website for current promotions and free shipping thresholds.
Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.
Customs, Duties, and Taxes
United States:
No additional customs duties or taxes are typically required for orders within the United States.
Brazil:
Orders shipped to Brazil may be subject to customs duties, taxes, and fees. These charges are the responsibility of the recipient. Please check with your local customs office for more information.
Delivery Issues
If your package is delayed, lost, or damaged during shipping, please contact our customer service team at [email protected]. We will work with the carrier to resolve the issue as quickly as possible.
Incorrect Addresses
Please ensure that your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize an error, contact us immediately at [email protected].
Returns and Exchanges
For information on returns and exchanges, please refer to our [Return Policy](link to Return Policy).
Contact Us
If you have any questions about our logistics policy or your order, please contact us at [email protected].